1. Information collected
We may process account details, business information, customer contact details, conversation content, orders, payments and delivery status, support requests, uploaded media, notification records, device information, IP address and security logs.
2. How information is used
Information is used to provide accounts and customer portals, route messages, answer approved questions, manage orders and support, send requested notifications, secure the service, prevent abuse, measure plan usage and improve reliability.
3. Business workspaces
Subscribed businesses determine why and how they use customer information inside their workspace. Customers should contact that business first for questions about an order, message, marketing preference or business-specific retention practice.
4. AI and service providers
Relevant message context may be sent to configured AI or communication providers to perform requested features. Payment providers process hosted checkout information under their own policies. We limit shared data to what is reasonably needed for the service.
5. Cookies and sessions
Essential session cookies keep accounts signed in, protect forms and support security controls. The core platform does not require advertising cookies. Businesses that add external analytics are responsible for notices and consent required by law.
6. Retention and security
Information is retained while needed to operate the service, meet contractual or legal duties, resolve disputes and protect security. Safeguards include tenant separation, access controls, encrypted stored credentials, CSRF protection and private upload storage. No system can guarantee absolute security.
7. Your choices and rights
Depending on location and applicable law, users may request access, correction, deletion, restriction or export, and may withdraw marketing consent. Some records may be retained where legally required or necessary for fraud and security prevention.
8. Children and guardians
The service is intended for legitimate business and commerce use. A parent, guardian or authorized adult should supervise accounts for anyone unable to provide valid consent under applicable law.
9. International processing and changes
Providers may process information in other countries with appropriate contractual or legal safeguards. Updates to this policy will be posted here with a revised date.
10. Contact
Privacy questions can be sent through the Contact page. Include the relevant business name when the request concerns a specific customer portal or transaction.